5
DemandForce

Your certified Mercedes mechanics know exactly what to do with my car. Every time that I have a problem you know exactly what to do. Thanks for being there and doing such great work.

4
DemandForce

On Monday, 6 June 2011, we made our 1st visit to Autowerkes for our new (to us) 1998 VW Beetle. We bought this car used from the original owner, and despite having 150k miles, the body, interior, and mechanics are in overall great shape. We want to restore the car to a "fine" operational level, and are counting on the folks at Autowerkes to help us. After a thorough inspection, the folks at Autowerkes helped us with a plan to restore "Bella" (our Beetle) to excellent operational condition. This work will begin the week of 13 June 2011. Thanks, too, for providing us with a loaner car! We're off to a great start with the team at Autowerkes!! Thank you! Mike Davis

4
DemandForce

they have invested in all the very costly diagnostic gadget computers to save time by spotting the trouble the first time. Yes, they do charge for the diagnostic, like $85, but better that than repeated trips to other garages at high labor rates while they try to find your problem by a process of guess and by gorry and elimination. Autowerkes's gadgets found my cruise control stalk switch intermittent. I doubt anyone else would have.

5
DemandForce

Thanks for again replacing exhaust peices under warranty - it is very much appreciated

5
DemandForce

This is the only place I would take my car to!

5
DemandForce

You guys are the best!

4
DemandForce

As always service you can trust. This time they took time to squeeze me in to check my new MINI over after being rear ended. There was little to no visable damage but I felt far better once Autowerkes checked the undercarriage and all so that I knew there was truely no harm done.

4
DemandForce

I had a great experience at Autowerks in Freeport. Everyone was friendly and welcoming, staff was knowledgeable and helpful. At the time of my appointment, they did not have the parts necessary to repair my car and I had to reschedule another day to come in. I was a little surprised when I came to pick up my car at the end of the day to see a bill for $135.00 when nothing on my car was actually repaired. I have never been to a place that charges for labor when nothing was actually fixed. I don't think it's necessarily wrong because work was actually put in to finding out what the issue was, but it just would have been nice to know up front about it. I'm hoping that the phrase "you get what you pay for" holds true for Autowerks when I bring my car in to actually get repaired.

I would like to explain our approach to getting cars properly repaired. We have a reputation that we can diagnose and repair the most difficult and complex problems. To do this we use very sophisticated equipment designed for each brand we work on. We also have training and repair information specific to each brand. All this is very expensive, but the only true way to do our job confidently. This is what sets us apart. We have to charge accordingly to cover our costs for all this. We also prefer to charge for what we do as we do it. We feel this avoids confusion in all manner. This method allows for our database to record an accurate timeline of what was done, and at what mileage & circumstances. There can be substantial time between the diagnostic work and a resulting repair. There are also times when a repair is declined for some reason. This would leave us without compensation for determining what was wrong. In conclusion we try our best to make accurate determinations. To record data & events in chronological order. And then to stand behind what we do. Our 26yr reputation of satisfied customers reflects on our methods of doing what we do.

- Autowerkes Maine
5
DemandForce

Better every time we go!

4
DemandForce

knowledgable, courteous personal service for my Porsche

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