The entire staff are professional, knowledgeable, courteous, caring, and very helpful. I have learned in our relationship these past two years that if they say my Mini needs something, it needs something done. I trust Autowerkes completely with Clive (my Mini Cooper S). In this world today, you get what you pay for. At Autowerkes you most certainly get what you pay for and then some! Service is their motto and, wow, do they deliver!! Customer satisfaction is paramount!!